FAQ

Frequently Asked Questions

  • When is the reception open?

    Our reception desk is open 24 hours a day, seven days a week. Feel free to come by anytime if you need information or assistance, or just to say hi!

  • What time can I check-in ? When do I need to check-out by?

    Check-in time is from 15:00. If the room will be ready sooner, we will be happy to check you in before.
    Check out is until 11 AM.
    Before/After this time you are welcome to store luggage in our luggage room or in the lockers we have at your disposal.

  • Can I store my luggage at the hostel?

    Of course! We offer free luggage storage throughout your stay, as well as the day after you check out. You can also store valuables in our lockers that are available for guests’ use, on the first floor, on a first come first serve basis.

  • What is the best way to get to the Hostel? From the hostel to the airport?

    From Ben Gurion Airport- you can take a taxi, train or bus – it takes about 35 minutes by taxi or a car.
    Bus 445 connects the airport to the hostel. It leaves every hour and takes approximately 1 hour. The bus stop is a few minutes’ walk from us, at Dizengoff/Ben Yehuda bus stop. See schedule and route.

    If you take the train, you can get off the train at the Hashalom station and from there take bus 8 to Dizengoff/Ben Yehuda.

    One thing to be aware of is the lack of public transit options over the sabbath (Friday evening to Saturday evening).

  • Where can I park my car?

    Our building does not have designated parking spaces. There are two parking lots close to us: one privately owned, adjacent to the hostel and costing approx.. 60 nis per day, and a second, owned by the municipality and costing 25 nis per day, is 5 min walk to the hostel (over the foot-bridge). To access the former, simply put “The Spot hostel” into your navigation system for the latter you can write West Reading Parking Lot”.

  • What's the best way to get around?

    When getting around the city, walking is wonderful. For our guests’ enjoyment and convenience we offer bicycle rental. For more information, talk to our front desk team.

    But if you want to use public transit in the city or between local cities we recommend using the Moovit app.

    One thing to be aware of is the lack of public transit options over the sabbath (Friday evening to Saturday evening). There are some free busses run by Tel Aviv municipality, however getting to other parts of the country is more challenging during this time.

  • What does breakfast include?

    Breakfast is served daily from 8:00 until 11:00 as a buffet. The buffet includes the classic Israeli shakshuka, freshly cut salads, bread and granola. There is a self-service coffee and tea station to get your morning off on the right foot.

  • Is the hostel wheelchair accessible?

    All public areas are accessible for the disabled and wheelchairs, we have 2 rooms suitable for maximum 2 persons in the room.

  • Can I use the kitchen?

    Go ahead! Our guest kitchen is equipped with an oven, stove, fridges and a selection of pots, pans and dishes for cooking. Please take note of the kitchen rules and wash your dishes after use, so that they are available for other guests.

  • Is the hostel kosher?

    The hostel is not kosher. We have music playing all hours of the day, including Saturday. Additionally, we do NOT have mezuzahs at the entrances of the rooms. Rooms are opened only by an electronic card and the room is run on electric system that requires activation by card.

  • Does the hostel offer free wi-fi access?

    Yes. There is free wireless internet throughout the hostel. If you have any problem connecting, just ask at the reception.

  • Are there lockers?

    Free lockers are provided in all dorm rooms. Please make sure to use only the locker allocated to your bed number. A lock for the lockers can be purchased at the reception for 15 nis.

  • What kind of facilities are provided in the room?

    Each of our rooms offer a variety of facilities.

    All rooms come with A/C.

    Our dormitories are equipped with bunk beds. Each bed has a curtain for privacy, a locker and power outlet. Each dorm also has a shower room and WC.

    Our private rooms are equipped with TVs, bedding and toweling. Specific room types are also equipped with a mini-fridge and a sofa. You can see each room type in detail here.

    In our shared spaces, you can find a variety of entertainment and leisure facilities as well as a guest kitchen for your convenience.

  • Do you provide bedding and toweling?

    No worries! We provide sheets to all guests free of charge. Our private rooms come with complimentary toweling as well.
    For our dorm guests, towels are available for rent from reception for 15 nis.

    Please note, the hostel towels are for hostel use only and cannot be taken on beach adventures!

  • What is the cancellation policy?

    We understand that plans sometimes change, so we offer a full refund for cancellations made more than 48 hours before check-in. Cancellations made less than 48 hours before arrival, or in the case of a non-show, will be charged in full. Please note, group reservations (three or more rooms) are subject to different terms.

  • How long can I stay?

    The maximum length of stay is 14 days in dorm rooms, 3 weeks in private rooms, and 7 days for groups. Room rates are on a daily rate basis as per web reservation rates.

  • What is the minimum/maximum age limit?

    We welcome guests from all walks of life. Individual travelers, families, groups of friends… We do not accept unaccompanied minors. Additionally, we cannot accommodate minors in dormitories, even when accompanied.

  • How often are the rooms cleaned?

    Our housekeeping team cleans private rooms every day and in the dorms the showers and bathrooms twice a day.

  • Where’s the bar?

    You can’t miss it. The bar is in the hostel’s lobby. Our bar offers a large selection of local beers, cocktails, and amazing wines. And a variety of dishes. You are invited to go out to the balcony and sit on the banks of the Yarkon River and enjoy the vibrant atmosphere in the harbor. … We also have events, live music performances and shows. Good times – guaranteed.

  • Where can I find out what’s going on this weekend- including events, parties and all?

    Go to the Events tab the site’s main menu. To check out the regular events at the Spot, choose any day of the week on the Weekly view. For more info ask the reception.

  • What tours and activities are on offer?

    As you might have heard, Tel Aviv truly has something for everyone.

    Similarly, at the Spot hostel, we offer a wide array of activities to our guests and to the public. From bike tours to yoga sessions, from live music shows to blues dancing evenings to sunset photography tours of the port and many more.

    If you’re keen to explore further out than Tel Aviv, and want the convenience and insight of a tour guide, we recommend the tours offered by Rent-a-guide and Bein Harim.

  • Do you have a space for meetings? Private events?

    Our lobby boasts some beautiful and generous spaces that have hosted a variety of private events. For further information and availability, click here

  • Do you have spaces where smoking is permitted?

    All of our indoor spaces are non-smoking, all rooms included. You may smoke on our river deck at your leisure.

  • How can I pay for my stay? Do you exchange foreign currency?

    You may pay by credit card or with cash. We accept shekels, dollars and euros. We are not licensed to exchange foreign currencies, but you can find currency exchanges along Dizengoff and Ben Yehuda streets.

CLOSE
CLOSE